Returns/Exchanges

We take great care to ensure our swimwear fits well and most importantly, makes you feel confident and beautiful. We want you to be 100% excited with your SEPTEMBER suit but if you’re not, we accept returns and exchanges that comply with our policy within 7 days of delivery.

All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact customer service immediately, otherwise we are not liable.

Please visit our Return & Exchange Portal in initiate an either

We are a small business with limited inventory therefore if it doesn't work out please let us know within 7 days of receiving your purchase. We will gladly refund or exchange your full-price purchase
All items discounted 20% or more, and/or noted as FINAL SALE in the item description or in sales promotion are not eligible for return or exchanges. We reserve the right to refuse any returned item that does not meet our refund policy
Returns must be received within 14 days of delivery
Returned or exchanged items must be in their original condition – unworn, unwashed, unused
All tags must be attached and packaging in its original condition, including the protective hygiene seal
WE WILL NOT ACCEPT RETURNS OR EXCHANGES ON SWIMSUITS THAT HAVE DEODORANT MARKS, CREAMS OR STAINS OF ANY KIND. NO EXCEPTIONS. THIS IS A BASIC HYGIENE 101.
Anything returned after 14 days of delivery, will not be eligible for refund or store credit
If we receive the item after 7 days after issuing the RA it will be returned to you
Any unclaimed packages that are returned to us will be issued a store credit, but we do not offer refunds on unclaimed packages
WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS

EXCHANGES:

We accept all exchanges of items in their original condition - unworn, unwashed and unused within 14 days of delivery
Please visit our Exchange Portal in initiate an exchange
We do not offer exchanges on International orders
We will refund your shipping on the original order, so you don’t have to pay for shipping twice
Please note, the cost to ship back the original item is the responsibility of the customer
Refunds typically take 3–5 business days to process from the date we receive the item. We will refund the value of the item in your original form of payment

RETURNS:

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.

Please go to our Return Portal to initiate a return
Place item(s) in secure packaging and tape securely. For your safety, we recommend sending via a trackable and insured method so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. We are not responsible for loss of item or damage in shipping
Post within 7 days of the date you received the package
Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded

We hold the right to deny refunds or exchanges if the merchandise returned does not meet the return policy requirements. If this occurs, you will be liable for shipping the item back to you.

Returns/Exchanges

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