Returns/Exchanges

 

We take great care to ensure our swimwear fits well and most importantly, makes you feel confident and beautiful.  We welcome you to try on your swimwear in the comfort of your home.  We want you to be 100% stoked with your SEPTEMBER suit but if you’re not, we accept returns and exchanges that comply with our policy within 7 days of delivery. 

All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact customer service immediately, otherwise we are not liable. 

Refunds and exchanges are sent to either the US or Bali.  Please contact us so we can find the best solution for you. 

• We are a small business with limited inventory therefore if it doesn't work out please let us know within 7 days of you receiving your purchase.  We will gladly refund or exchange your full-price purchase.
• Returns must be received within 14 days of delivery.  
• Returned or exchanged items must be in their original condition – unworn, unwashed, unused.
• All tags must be attached and packaging in its original condition, including the protective hygiene seal.
• We do not accept returns or exchanges on sale items.
• Anything returned after 14 days of delivery will not be eligible for refund or store credit. 
• If we receive the item after 7 days of issuing the RA it will be returned to you. 
• Any unclaimed packages that are returned to us will be issued a store credit, but we do not offer refunds on unclaimed packages. 

EXCHANGES:

• We accept all exchanges of items in their original condition - unworn, unwashed and unused within 14 days of delivery.
• Should you prefer a different style, please return your item and purchase the new piece separately at septembertheline.com
• If you wish to make an exchange, return the original item for a refund and purchase the desired item through the website as a separate transaction.  We will refund your shipping on the original order, so you don’t have to pay for shipping twice. 
• Please note, the cost to ship back the original item is the responsibility of the customer. 
• Refunds typically take 3–5 business days to process from the date we receive the item. We will refund the value of the item in your original form of payment

RETURNS:

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it. 

Return Process

1) Please email us at returns@septembertheline.com with your order number, specific item/s you would like to return and reason for return.  If it’s a faulty return, please include a picture.

2) Once you receive the RA#, return the order with the packing slip, RA# and the reason for return or if it’s an exchange.  If you don't have the packing slip, please include your name, email address, order number. 

3) Place item(s) in secure packaging and tape securely.  For your safety, we recommend sending via a trackable and insured method so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.  We are not responsible for loss of item or damage in shipping.

4) Post within 7 days of the date you received the package.

5) Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.  

We hold the right to deny refunds or exchanges if the merchandise returned does not meet the return policy requirements:

1) shipped after the 14-day grace period

2) worn

3) altered

4) wash

5) damaged in any way

If this occurs, you will be liable for shipping the item back to you.