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Women's Surf Swimwear | Designed to Stay On

Returns/Exchanges

 

SEPTEMBER is an independent brand built on limited drops with no restocks.

Our 7-day return window exists so every piece finds a home and keeping production intentional, waste minimal, and styles available to everyone who wants them. We're a small operation, and this policy is how we keep it that way.

If something isn't right, we're here to help. Visit our Return & Exchange Portal to get started.

The basics

  • Full-price items only, initiated within 7 days of delivery
  • Items must be unworn, unwashed, unused, with all tags attached and hygiene liners intact
  • Any item showing signs of wear, including deodorant marks, creams, or stains, will not be accepted. No exceptions.

Returns

  • Items must be received by us within 14 days of delivery
  • Items received after 14 days are not eligible for a refund or store credit
  • Return shipping is your responsibility — we recommend a trackable, insured method
  • We are not responsible for loss or damage in transit
  • Shipping costs are non-refundable
  • $5 return processing fee
  • Refunds are processed within 3 to 5 business days and issued to your original payment method

Exchanges

  • Exchanges are free
  • Items must be received by us within 14 days of delivery
  • We refund your original order's shipping cost so you are not paying twice
  • Return shipping to us is your responsibility
  • Exchanges are not available on international orders

Sale items

  • Items discounted 20% or more, or marked FINAL SALE, are not eligible for return or exchange
  • We reserve the right to refuse returns that do not meet our policy
  • All hats are final sale

Unclaimed packages

  • Packages returned to us due to non-delivery will receive store credit
  • Refunds are not available on unclaimed packages

International orders

  • Returns accepted for store credit or exchange only
  • Items must be received in original condition: unworn, unwashed, unused, with tags and hygiene liners intact
  • All sale items are final
  • Original shipping costs are non-refundable
  • Return shipping and outbound exchange shipping are the customer's responsibility
  • Always obtain a tracking number as proof of delivery
  • We reserve the right to deny returns that do not meet our policy
  • If a return is denied, you are responsible for the cost of shipping it back to you